Kolkata, India

Shamim AkhtarIT Project Manager · Technology Lifecycle & Systems Leadership

Turning complex systems into dependable, well-governed technology that teams actually adopt.

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Years in IT delivery
10+
Core platforms owned
CRM · ERP · REDCap
Clouds
GCP · AWS · Azure
Compliance
DPDP Act

About

Ten years of making technology dependable

IT project manager and systems leader with 10+ years of experience across NGO, insurance, and corporate environments. Strong hands-on ownership of end-to-end software lifecycle, requirement gathering, structured specifications, UAT, deployment, adoption, vendor coordination, SOP documentation, and governance.

Experienced in CRM, ERP, REDCap, website, cloud infrastructure, data protection, backup & disaster recovery, and DPDP Act compliance. Previously posted at CRY through PCS Technology. AWS Certified AI Practitioner with practical exposure to AI/ML, generative AI, responsible AI, GCP, AWS, and Azure DevOps.

  • End-to-end lifecycle: requirements → specs → UAT → deployment → adoption
  • Governance-first delivery with SOPs, audit trails and DPDP-aligned data protection
  • Vendor and stakeholder coordination across NGO, insurance and corporate settings

Systems ownership

Servers, endpoints, uptime, DR

Cloud delivery

GCP, AWS, Azure DevOps

Platforms

CRM, ERP, REDCap, web

AI practice

AI/ML, GenAI, responsible AI

Experience

Career timeline

Delivery and systems leadership roles across the social sector, insurance and IT services.

  1. IT Project Manager

    Oct 2022 – Present

    IAC Patrons Foundation

    • Own end-to-end lifecycle for CRM, ERP, REDCap and website programs — requirements, specifications, UAT, rollout and adoption.
    • Built IT governance, SOP documentation and data protection practices aligned to the DPDP Act.
    • Coordinate vendors and internal stakeholders across cloud, backup and disaster recovery initiatives.

  2. IT Manager

    Jul 2022 – Oct 2022

    Maklav Insurance Brokers

    • Directed IT operations, licensing and infrastructure planning during a transition period.
    • Documented systems inventory and operational runbooks for continuity.

  3. IT Assistant Manager

    Apr 2016 – Jul 2022

    Ideal Insurance Brokers

    • Managed core insurance systems, integrations and infrastructure reliability for a distributed team.
    • Led structured requirement gathering and vendor-delivered releases through UAT into production.
    • Standardised backup, access control and incident response processes.

  4. Network Engineer (Posted at CRY)

    Apr 2015 – Mar 2016

    PCS Technology

    • Supported network and endpoint infrastructure for CRY offices as an on-site engineer.
    • Handled escalations, connectivity troubleshooting and asset lifecycle tracking.

  5. System Administrator

    Jan 2014 – Mar 2015

    Test Frontier

    • Administered servers, user access and backups for daily business operations.
    • Automated routine maintenance and reporting tasks.

Projects

Programmes I have owned

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01

Cross-Functional Systems Implementation

Delivered CRM, ERP and REDCap platforms as one connected programme — from structured specifications and vendor selection to UAT sign-off and team adoption.

  • CRM
  • ERP
  • REDCap
  • UAT
  • Change management

02

IT Governance and SOP Framework

Created the governance layer: SOPs, access matrices, data protection controls and audit-ready documentation aligned with DPDP Act requirements.

  • SOPs
  • DPDP Act
  • Access control
  • Audit

03

Cloud and Infrastructure Reliability

Hardened hosting, backup and disaster recovery across GCP and AWS with monitoring, tested restores and documented recovery objectives.

  • GCP
  • AWS
  • Backup & DR
  • Monitoring

Skills

Capability clusters

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Technology Lifecycle

  • Requirement gathering
  • Specifications
  • UAT
  • Deployment
  • Adoption

Systems & Integration

  • CRM
  • ERP
  • REDCap
  • Website platforms
  • APIs & data flows

Governance & Delivery

  • SOP documentation
  • Vendor coordination
  • Project governance
  • Reporting

Infrastructure & Security

  • Cloud infrastructure
  • Backup & DR
  • Data protection
  • DPDP Act compliance

Leadership

  • Stakeholder management
  • Team enablement
  • Training
  • Process ownership

Cloud, AI & DevOps

  • AWS
  • GCP
  • Azure DevOps
  • AI/ML
  • Generative AI
  • Responsible AI

Certifications & Education

Credentials

Formal qualifications backed by hands-on cloud and AI practice.

Certifications

AWS Certified AI Practitioner

Amazon Web Services

Azure DevOps

Microsoft ecosystem

AI/ML & Generative AI exposure

Applied practice

Education

MCA — Master of Computer Applications

Post-graduate

Social sector & volunteering

Technology for community work

Volunteer technology support for food-security and community programmes.

IT Volunteer

Annapurna Food Service

Digital coordination and reporting support for community food distribution drives.

IT Volunteer

Each 1 Feed 1

Helped digitise volunteer intake and donation tracking workflows.

REDCap Implementer

Social sector programmes

Designed data collection instruments and safeguards for field research teams.

Contact

Let's talk delivery

Open to project management, systems leadership and IT governance conversations.